For many years, a person’s IQ was seen to be a good indicator of how successful they would be, but this assumption has recently been blown apart after decades of research showing that emotional intelligence is the thing that will make star employees stand out from the rest of the crowd. It is quite hard to define exactly what emotional intelligence is as it is a little bit intangible – but it is the thing within us that affects how we manage behaviour, navigate social complexities and make personal decisions that steer us towards more positive results.

As a HR Advisor in Manchester, the easiest way for us to explain to clients what emotional intelligence is, is to show them that it is made up of two competencies – personal and social – which contain two core skills each. Personal competency deals with your self-awareness and self-management skills, and so they are more to do with how you deal with yourself rather than other people. Self-awareness is your ability to identify the emotions you feel as they happen, and self-management is your ability to use this self-awareness to stay positive and direct your behaviour in a flexible way. Social competencies deal with your relationship management skills and how you interact with other people, picking up on their emotions to understand what is going on, and therefore interacting in a more successful way.

So, what does all this mean for your professional life? Well, highly emotionally intelligent people tend to demonstrate the following behaviours which are highly sought after in the world of business:

One: Positivity

Emotionally intelligent people don’t get caught up in things they cannot control, such as all of the wars, violent attacks and failing companies that we see on the news. Instead, they focus on their effort and their attention, as these are things that they can control. They tend to be more optimistic about things, therefore, which not only makes them psychologically and physically healthier than other people but it also means they perform better at work.

Two: Assertiveness

Not to be confused with aggression! Emotionally intelligent people are great at handling conflict in a tactful way, as they use empathy and kindness mixed with the ability to establish boundaries to assert themselves. Their ability to quash unfiltered emotional reactions means they can neutralise toxic people in a way that does not create any enemies for them.

Three: Curiosity

Emotionally intelligent people can be introverted or extroverts, but they have one thing in common – they are insanely curious about all of the people around them. This curiosity is a side effect of empathy which is one of the most significant traits of an emotionally intelligent person.

Four: Joyfulness

Emotionally intelligent people know that once they start comparing themselves to others, they are no longer in charge of their own happiness. They are wise to the fact that their self-worth comes from within and that other people’s opinions should be taken with a grain of salt.

These are just some of the traits they display, and the good news is that you can help yourself become more emotionally intelligent. Unlike your IQ, your brain can be trained to respond to its surroundings in a more emotionally intelligent way without you having even to think about it.

For more information on our HR advisory service, including career coaching and management, please give us a call on 0333 050 3330 or send an email to